If you prefer not to watch a video, these are the steps:

• Check that the ice bin is at least 1/4 full, add ice if necessary, this will cool the syrup and water lines
• Dispense ice from the machine into a pitcher for 5-10 seconds, then wait for 15-20 minutes and see if the drinks chilled

If these steps have not resolved your issue, then please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to your location.