We deeply regret the problem you encountered with the Pepsi equipment. We make every effort to ensure our equipment is of high quality and truly aim to avoid such occurrences. We genuinely apologize for this incident and continue to work to maintain our equipment to the highest standards to avert similar issues.

Once you submit your ticket, you will receive a confirmation email indicating that we have received it. After processing your request, you will receive a subsequent email with details about the voucher to help offset the cost of your lost soda. This usually takes between 7 and 14 days.  

Should we have any questions regarding the details in your case, you will receive an email from our representative. Please keep an eye out for emails and provide all necessary information. If no additional information is needed, the following email will confirm that your voucher has been dispatched to the address you provided.

We issue vouchers weekly, from Monday to Wednesday, for the following week. It may take 10 to 14 days for your voucher to arrive, depending on where you are located. If you have any questions at any point, please respond to the email you've received, and we will be glad to assist!

Once more, we apologize for the inconvenience, and we truly appreciate your loyalty as a valued Pepsi customer!